Shipping policy
SHIPPING POLICY
Last updated: September 22, 2026
This Shipping Policy explains how GRITCREST processes and delivers orders placed through our online store.
SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
Shipping availability to Alaska, Hawaii, United States territories, P.O. boxes, and APO/FPO addresses may be limited and will be determined at checkout.
ORDER PROCESSING
Orders are generally processed within 1 to 3 business days.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from delivery time. During holidays, sales, product launches, or periods of unusually high order volume, processing may require additional time.
You will receive an order confirmation email after placing your order. An order confirmation does not mean that the order has shipped.
SHIPPING RATES
Shipping rates for eligible United States orders are based on the merchandise subtotal displayed at checkout:
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Orders below $50.00 USD: $8.00 USD standard shipping
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Orders of $50.00 USD or more: Free standard shipping
The final shipping charge will be displayed before you complete your purchase.
Free shipping applies only to the original delivery of an eligible order. It does not include return shipping costs.
ESTIMATED DELIVERY TIME
After an order has been processed and shipped, standard delivery usually takes approximately 5 to 11 business days.
Including processing time, most orders should arrive within approximately 6 to 14 business days after the order is placed.
Delivery estimates are not guaranteed. Remote destinations, carrier delays, severe weather, customs processing, peak shopping periods, address issues, or other circumstances outside our reasonable control may result in additional delivery time.
Any delivery estimate displayed at checkout or in your order confirmation should be treated as the most current estimate for that order.
FULFILLMENT LOCATIONS
GRITCREST works with third-party suppliers, fulfillment providers, warehouses, and shipping carriers.
Depending on the product and available inventory, an order may be fulfilled from a warehouse in the United States or from an overseas fulfillment location, including China.
Products in the same order may be fulfilled from different locations and may arrive in separate packages at different times. You will not be charged additional shipping solely because an order is divided into multiple shipments.
TRACKING INFORMATION
When tracking information is available, it will be sent to the email address provided with your order.
Tracking information may require 24 to 72 hours to update after the shipment confirmation is issued.
Some carriers or delivery services may provide limited tracking information. If your tracking information has not updated for several days, contact us at hourencaosote@gmail.com.
ADDRESS CHANGES AND INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If you need to change your address, contact us immediately at hourencaosote@gmail.com. We will make reasonable efforts to update the address, but we cannot guarantee changes after an order has entered processing or has been shipped.
GRITCREST is not responsible for delays caused by an incomplete or incorrect address provided by the customer.
If a package is returned because of an incorrect address, failed delivery, or refusal of delivery, we will contact you to discuss reshipment or an eligible refund. Additional shipping charges may apply where permitted by law.
DELIVERY DELAYS
Delivery dates are estimates and may be affected by events outside our reasonable control.
If your order has not arrived within 11 business days after shipment, contact us at hourencaosote@gmail.com with your order number. We will review the tracking information and contact the supplier or carrier when necessary.
A shipping delay does not automatically mean that a package is lost.
LOST PACKAGES
If a carrier confirms that a package was lost in transit, GRITCREST will provide an appropriate resolution, which may include a replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and the carrier before contacting us.
Report a delivered-but-not-received package to hourencaosote@gmail.com within 7 calendar days of the recorded delivery date so we can investigate.
DAMAGED OR INCORRECT ITEMS
Inspect your order as soon as it arrives.
If an item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery. Include your order number and clear photographs or video showing the issue.
Approved damaged, defective, or incorrect-item claims will be handled according to our Return & Refund Policy:
https://gritcrest.store/policies/refund-policy
CUSTOMS, DUTIES, AND TAXES
Some orders may be shipped from an international fulfillment location.
Government-imposed customs duties, import taxes, or similar charges that are not collected at checkout may be the customer’s responsibility, except where applicable law requires otherwise.
If a carrier requests an unexpected payment relating to your delivery, contact us before making the payment so we can review the request.
ORDER CANCELLATIONS
If you need to cancel an order, contact us immediately at hourencaosote@gmail.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation after an order has entered processing or fulfillment.
If GRITCREST cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.
RETURNS
Shipping and delivery terms are separate from return eligibility and return shipping costs.
Return requests must be submitted within 7 calendar days of delivery and are governed by our Return & Refund Policy:
https://gritcrest.store/policies/refund-policy
CONTACT US
For shipping or delivery questions, contact us at:
Email: hourencaosote@gmail.com